Refund policy

At Amara Belle we want you to keep what you buy because you love it, not because returning it was too much hassle. If a piece is not right, here is exactly how returns work for customers in the United States and Australia.

Return window

You may request a return within 60 days of receiving your order. Requests made after that window cannot be accepted.

What we can accept

To be eligible, an item must be:

  • Unworn, unwashed and in its original condition
  • Free of marks, stains, odours, pet hair and any damage occurring after delivery
  • Returned with all original tags, packaging and accessories
  • Accompanied by valid proof of purchase, such as your order confirmation email

For hygiene reasons, swimwear and pierced jewellery cannot be returned once the hygiene seal or tag has been removed. We reserve the right to decline returns that do not meet these conditions.

Who pays for return shipping

For a change of mind, the customer is responsible for the cost of return shipping. We do not provide prepaid return labels.

Please use a trackable service. We cannot issue a refund for an item that does not reach us, and without tracking there is no way to establish that it was sent.

If your item arrived damaged, faulty or incorrect, the return is at our cost.

How to start a return

  1. Email support@amara-belle.com with your order number and the items you wish to return
  2. Wait for our reply containing return instructions and the correct return address
  3. Pack the item carefully with all original tags and materials
  4. Send it with a reliable, trackable carrier and keep the tracking number until the return is settled

Please do not send anything back before contacting us, as unannounced returns cannot always be matched to an order.

Exchanges

We accept exchanges for a different size, colour or style, provided the original item meets the eligibility conditions above. Mention that you would like an exchange when you first contact us and we will arrange it directly rather than putting you through the return process twice.

Damaged, faulty or incorrect items

If an item arrives damaged, faulty, or is not what you ordered, email support@amara-belle.com within a reasonable time of delivery. Include your order number and clear photographs of the problem, including the garment tag. Once confirmed, we will provide a suitable resolution at no additional cost to you.

Order cancellations

Orders can be cancelled only before they have been processed or shipped. To request a cancellation, contact us immediately at support@amara-belle.com. Once an order has shipped it cannot be cancelled and must follow the standard return process after delivery.

Refunds

Once your return reaches us and has been inspected, we will notify you of the outcome either way. If approved:

  • Your refund is issued to the original payment method within 2 business days
  • Original shipping fees are non-refundable, unless the return is the result of our error
  • Your bank or payment provider may take additional time to post the refund to your account

If you have not seen your refund within 7 business days of approval, please contact us.

Where we ship and accept returns

We currently ship to, and accept returns from, the United States and Australia only.

Contact

Store name: Amara Belle
Website: amara-belle.com
Email: support@amara-belle.com
Phone: +1 503-445-6037
Address: 2709 N Hayden Island Dr, Portland, OR 97217, United States