Where is my order?
Every order ships with tracking included. Here is how to find yours, and what the timings actually mean.
- Find your shipping confirmation email. It is sent the moment your parcel leaves us and contains your tracking number. If it is not in your inbox, check spam and promotions.
- Copy the tracking number. The email names the carrier handling your parcel.
- Paste it into the carrier's tracking page. The link is in the same email, and it is always the most up to date source.
You can also see your orders any time by signing in to your account.
How long it should take
- Processing: 1 to 2 business days from ordering
- In transit: 4 to 8 business days
- Total: usually 5 to 10 business days from the day you order
Orders placed after 1:00 PM EST, or on a weekend or public holiday, start processing the next business day. Full detail is in our Shipping Policy.
If tracking has not updated
A tracking number can take up to 48 hours to show its first scan, and it is normal for it to sit quiet for a day or two mid journey. That does not mean the parcel is lost.
Get in touch if any of these apply:
- No tracking email within 2 business days of ordering
- No scan at all after 5 business days
- Tracking says delivered but nothing has arrived
Marked delivered but missing
Before anything else, please check with anyone else at the address and with your neighbours, look in any porch or parcel box, and call the carrier with your tracking number, since they can see exactly where the parcel was scanned.
If it is still missing after that, contact us with your order number and we will chase it with the carrier ourselves.